Thank you for shopping with ShadesByAli. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Customers will receive an order confirmation and shipping update once the order has been dispatched.
2. Shipping Coverage
ShadesByAli currently ships across Pakistan.
For international shipping availability, customers may contact our support team before placing an order.
3. Estimated Delivery Time
Estimated delivery times are:
- Major cities: 2–5 business days
- Remote areas: 4–7 business days
Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Free shipping promotions may be offered on selected products or order amounts.
5. Order Tracking
Once your order is shipped, tracking details may be provided through email, SMS, or WhatsApp depending on the shipping method used.
6. Failed Deliveries
Customers are responsible for providing accurate shipping information.
If a delivery fails due to incorrect address details, unavailable recipient, or failure to respond to courier attempts, additional shipping charges may apply for re-delivery.
7. Damaged or Missing Packages
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
Customers may be asked to provide photos of the package and product for verification purposes.
8. SafePay Compliance
To comply with SafePay requirements and fraud prevention policies:
- Orders may be subject to verification before shipment
- We reserve the right to cancel suspicious or fraudulent orders
- Customers may be contacted for additional order confirmation if necessary
9. Contact Information
For shipping-related questions or support, please contact us:
ShadesByAli
Email: info@shadesbyali.com
Website: https://shadesbyali.com